Privacy Policy
Effective Date: December 01, 2024
At Decasix, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your data when interacting with our website, services, and products.
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you sign up for our services or contact us, we may collect the following personal information:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Payment Information
- Domain Information
- IP Address
- Account Login Credentials
b. Non-Personal Information
We may collect non-personal information about your interaction with our services, such as:
- Browser Type and Version
- Device Type and Operating System
- Time and Date of Access
- Pages Visited on Our Website
- Referral Website or Service
2. How We Use Your Information
We use your information to enhance your experience and provide our services effectively. Some of the ways we use your information include:
a. Service Delivery
We use your personal information to:
- Set up and maintain your web hosting account
- Process payments and handle billing
- Provide customer support and technical assistance
- Communicate important updates about your hosting services
b. Improvements and Analytics
We use non-personal information to:
- Analyze website usage and improve the quality of our services
- Monitor website performance and optimize our server infrastructure
- Customize your experience with tailored content and recommendations
c. Marketing and Promotions
With your consent, we may use your email address to send newsletters, special offers, and promotional materials related to Decasix services. You can opt out of marketing communications at any time.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Personalize your experience
You can manage or disable cookies in your browser settings, but doing so may affect certain functionalities of our website.
4. How We Share Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
a. Service Providers
We may share your information with trusted third-party providers who assist us with:
- Payment Processing
- Domain Registration Services
- Email Marketing Platforms
- Customer Support Tools These third parties are obligated to protect your data and use it only for the services they provide to Decasix.
b. Legal Obligations
We may disclose your personal information if required by law, such as to comply with a legal process, government request, or investigation of unlawful activities.
c. Business Transfers
In the event of a merger, acquisition, or sale of our company assets, your personal information may be transferred to the new owner as part of the transaction.
5. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it. These include:
- SSL encryption for secure data transmission
- Regular security audits and monitoring
- Firewalls and malware protection
- Secure access controls to servers and systems
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
6. Data Retention
We retain your personal information for as long as it is necessary to provide our services and comply with legal obligations. If you close your account, we will retain your data only as needed for legal, regulatory, or legitimate business purposes.
7. Your Rights
You have the following rights regarding your personal information:
a. Access and Correction
You may request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
b. Deletion
You may request the deletion of your data, provided it is no longer needed for legal or business purposes.
c. Data Portability
You may request to receive your data in a commonly used and machine-readable format.
d. Withdraw Consent
You can withdraw your consent for the processing of your data at any time, particularly for marketing communications.
To exercise any of these rights, please contact us at privacy@decasix.com.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have unintentionally gathered personal data from a child, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and if significant, we will notify you via email or through our website. Please review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Decasix
Email: privacy@decasix.com