Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
General Hosting
What is WordPress Managed Hosting?
WordPress Managed Hosting means we handle the technical setup, server management, performance tuning, and security of your WordPress site — so you can focus on your content and business.
Who is this hosting best for?
Our hosting is ideal for bloggers, businesses, agencies, and eCommerce stores using WordPress — especially those expecting consistent traffic or requiring reliable performance and support.
How many visitors can my site handle?
Our plans are optimized to support ~10,000 daily visits by default. If your site needs more, we offer scalable solutions — just upgrade your plan.
Is the hosting environment shared?
Yes, it comes with a shared IP address, but your site is isolated for security and performance. You can get a dedicated IP for an enterprise plan.
Do you offer a money-back guarantee?
We do not offer a money-back guarantee, as our pricing follows a pay-as-you-go model that charges only for what you use.
WordPress Features
Is WordPress pre-installed?
Yes, you get free 1-click WordPress installation for instant setup.
Can I use WooCommerce on this hosting?
Absolutely. Starter WooCommerce is supported and optimized for performance.
Do you support WordPress Multisite?
Yes, our servers are fully compatible with WordPress Multisite configurations.
Is object caching available?
Yes, object cache is enabled for WordPress to enhance performance and reduce load times.
Is LiteSpeed Cache included?
Yes, LiteSpeed Cache for WordPress (LSCWP) is built-in and configured to accelerate site performance.
Performance & Scalability
How fast is the hosting?
We use OpenLiteSpeed, NVMe SSDs, and LiteSpeed Cache to ensure blazing-fast load times and responsive performance.
How much storage do I get?
Each plan includes free usage of NVMe SSD storage. You can add more at $0.01/GB.
How much bandwidth is included?
You get 5 GB of free bandwidth. Additional bandwidth is priced at $0.075/GB.
Are PHP workers scalable?
Yes, PHP workers scale dynamically with your website’s needs, ensuring stable performance even under load.
Can I upgrade my resources?
Yes. CPU, RAM, and storage are fully scalable. Just upgrade your plan.
Security
Is my website secure?
Yes. We include Secure Access Manager, a Web Application Firewall (WAF), isolated environments, automatic security updates, and 24/7 monitoring.
Are SSL certificates included?
Yes. Unlimited free SSL certificates are included for all domains.
Is two-factor authentication (2FA) available?
Yes, 2FA is available for account and admin access to enhance security.
How often is security checked?
Security is monitored 24/7.
Support & Service
What kind of support do you offer?
We offer 24/7 expert email support with response times under 24 hours.
Is live chat support available?
Yes. We offer 24/7 expert live support with response times under 2 hours.
Do you offer website migration?
Yes, we provide free migration from your existing host to our platform.
Are daily backups included?
Yes, automatic daily backups are included to ensure your data is always protected.
Do you manage security and firewalls for me?
Yes, standard firewall and security rules are managed for you.
Is this managed or unmanaged hosting?
The free plan includes unmanaged hosting, but by upgrading to a paid plan, you’ll receive managed hosting — meaning we handle the technical aspects while you focus on your site’s content and growth.
Developer Tools & Tech Specs
Can I access a File Manager?
Yes, a user-friendly file manager is included with your hosting account.
Do you support subdomains?
Yes, you can create unlimited subdomains.
How many databases are included?
Free plan includes 1 database, which is perfect for a standard WordPress site. More can be added upon request.
What’s the database connection limit?
You get 100 simultaneous MySQL database connections for free plan and more scalable connections for Paid plans.
Is a load balancer included?
Yes, a free load balancer is included to distribute traffic and boost availability.
What uptime can I expect?
We guarantee 99.5% uptime, backed by redundant power and network infrastructure.
Billing & Upgrades
Is there a minimum commitment or contract?
Nope — no contracts, no lock-ins. You’re free to use our service as long as you need it, and only pay for the resources you consume.
How do I monitor my usage and billing?
Your dashboard provides real-time insights into your storage, bandwidth, and resource usage, along with transparent billing history and downloadable invoices.
Can I scale up or down anytime?
Absolutely. You can add more resources or reduce them as needed. Our infrastructure automatically adjusts to your usage, and you’re only billed for what you use.
What payment methods do you accept?
We accept all major credit/debit cards. PayPal and other payment gateways may be available depending on your region.
Are there any hidden fees?
No hidden fees — ever. You’ll only be charged based on your usage and at the rates listed. Everything is transparent and visible in your dashboard.
Can I cancel anytime?
Yes, you’re free to cancel at any time. Your services will remain active through the end of the current billing cycle, and you won’t be billed further unless usage continues.